Salesforce introduced its Salesforce Enterprise AI Harness on Thursday as a formalized amalgamation of the AI harness concepts and infrastructure the company has been working to align. The organization said that “no single system has the complete answer” to complete a straightforward business task, such as completing a customer order; i.e., CRM knows the customer, ERP knows the inventory, FSM (field service management) knows the delivery, and the support team processes… and so on. As such, a form of AI leakage pervades throughout modern enterprises, where individual agents and their harnesses...

Source: The New Stack