“I think you said, ‘representative.’” It’s the fastest way to bypass automated speech recognition chatbots that fail to route human callers to the service they need. Achieving a human handoff to a living, breathing representative still feels like a badge of honor. Microsoft wants to change that dynamic. Naomi Moneypenny , senior director of product development at Microsoft Foundry Models division, blogged on October 1 to introduce three new Microsoft AI (MAI) models in Microsoft Foundry , Redmond’s app and agent model catalog and platform. “A voice agent has to do more than hear a request and...

Source: The New Stack